🏷️Return Policy

  • Unfortunately, we DO NOT accept any form of refund, exchange or return except for manufacture defects. In any case the product arrives damaged, please contact aipetshop1@gmail.com or WeChat us (ID:aipetshop). Please send photos and details for proof of the damaged product. Please allow 1-2 business days for us to return your inquiry, and we will try our best to accommodate you.
  • You have 5 days to report the defected product from the date when the package is delivered. The delivery fee, if any, will not be refund.
  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original packaging
  • Returned items must have no visible signs of wear or use, Returns that are damaged or soiled may not be accepted and may be returned to the customer.
  • The customer is responsible for the cost of an item's return, unless there was an error on our behalf.
  • We ONLY accept returns when products are received damaged or a manufacturing fault. 



  • Exchanges are not processed at this time. 



  • Refund is processed within 24 hours after the returned package is received.


🏷️Contact Us

  • Please feel free to contact us if there are any issues with placing orders or any questions. 
  • Email: aipetshop1@gmail.com   
  • WeChat Customer Service: aipetshop (English & Mandarin service available)
  • Or just come to our store location to say "Hi", we are always here to help.